Case Study
LCH Website Redesign
Rebuilding a compromised community-focused research organization’s website through collaboration, proactive communication, and UX problem-solving.
Timeline
6 months
Collaboration
UW SSW IT Team (Leah & Jon) · LCH Directors (Gino & Leo) · 7 LCH Staff & Interns
My Role
UX Designer · Solo Lead · Cross-Collaboration
Tools
Figma, WordPress, ChatGPT
Introduction
Designed, coordinated, and launched a secure, maintainable website under tight cross-team collaboration — delivered ahead of the Center’s key rebranding and fundraising campaign.
Compromised → Restored site hacked and migrated safely, with no further data loss
6 months from emergency recovery to a fully structured relaunch
Solo UX lead bridging non-technical staff and an external IT department
The Challenge
Turning a compromised digital presence into a trusted, accessible home for the community.
After the organization’s previous website was compromised, LCH needed more than a fresh visual layer. The new site had to restore confidence, clarify the Center’s programs, and give the internal team a dependable foundation for ongoing updates.
My Role
A bridge between strategic needs, creative direction, and practical delivery.
01 — Led the end-to-end UX and visual design across the primary site experience.
02 — Coordinated stakeholder feedback and translated it into clear, prioritized decisions.
03 — Built a flexible content framework so the team could keep the site current after launch.
Impact
A site that now feels as capable, thoughtful, and welcoming as the work it represents.
The redesign launched ahead of a pivotal fundraising campaign, giving LCH a secure platform to share research, engage supporters, and evolve its public presence with confidence.